Why One Client Chose HubSpot

A London-based CEO with three lines of business contacted me to help his team think through choosing between HubSpot and WordPress. Different members of his team advocated for WordPress, while others advocated for HubSpot.

HubSpot vs. WordPress

Their primary concern was cost of ownership. The cost of moving or the initial setup would not be a big factor for their budget.  This is because they had over half a million records in their email lists and they knew that the size of the list is what would drive up the price of any solution.

They were currently hosting a custom website platform on RackSpace and using SugarCRM.

Marketing automation, landing pages, CTA’s (calls to action) and blogging were strong drivers in their decision making. They wanted a platform to enable marketing and sales to be more independent and quicker when it comes to creating content, whether it be blog posts or landing pages for special promotions or marketing programs.

The challenge was that their current platform had limitations that inhibited their ability to:

  1. Blog effectively while observing SEO best practices regarding keywords and meta data
  2. Create and edit website pages that include CTAs
  3. Create and edit landing pages that include CTAs
  4. Link those CTAs to specific automated marketing emails systems
  5. Link those CTAs to SugarCRM which connects the leads to the sales team
  6. Send out email marketing messages to a subset of their multiple email lists based on actions performed by those contacts on their website

Their current email marketing falls into two large categories.

1) Automatically triggered emails

  • Upon account creation, a new user receives a series of emails. Lost password and “you haven’t logged in in over x period of time” are two additional automated emails. The current system used Mandrillapp and supplied around 20,0000 emails a month

2) Manual emails and newsletters. These were sent using http://www.ymlp.com/ and totaled 500,000 each month

  • Monthly emails, weekly tip newsletter
  • Direct sell offers
  • Lead generation emails

The final decision was made to move forward with HubSpot. They became convinced that HubSpot’s lead nurturing tools, activity in the marketing space and experience were more appropriate for their business than a customized WordPress solution. This was despite a very compelling alternative, which they put a lot of thought into.

I am very pleased that we could help lead them to the solution that best meets their needs. If their needs should change in the future I have no doubt that they will call BlogWranglers again, this time to discuss migrating from HubSpot to WordPress.

What are your criteria and which platform suits your needs? Let us know in the comments.

Graphic credit: www.market8.net
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